The University of Miami Alternative Methods of Problem Solving Certificate Program teaches cutting-edge techniques for handling various types of conflict in a vast array of settings where problems can occur, including the workplace. By utilizing techniques such as rapport building, empathic listening, behavior modeling, reframing, and decision making, students will hone their interpersonal communication and management skills and enhance their ability to solve problems and increase both harmony and productivity. They will leave the course armed not only with new methods and strategies for solving business problems, but also with life skills that can be utilized in a variety of circumstances and settings.
Program learning outcomes include: analyzing and diagnosing how to manage conflict; explaining how conflict situations arise in the workplace; understanding the benefits of utilizing facilitation for conflict resolution in the workplace; describing the function of mediating conflict; and applying negotiation skills to manage conflict.
This program is available fully online.The price for the course is $3,495 plus textbooks (approximately $225).Learn More