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Customer Success: Aligning Expectations in Times of Rapid Change

Senior customer success manager Kevin Francisco shares strategies for enhancing customer relationships in changing landscapes. First, he’ll guide you in using data-driven approaches for understanding market trends and adjusting customer success strategies. Then, you’ll discover how to create feedback mechanisms to align customer expectations and promote proactive outreach. After completing this course, you’ll be able to foster customer satisfaction and retention by adeptly managing expectations in dynamic settings.

This course was created by Madecraft. We are pleased to host this training in our library.

Company logo for Madecraft; the letter M configured as part of a printing press

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