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Responding to Unreasonable Customer Demands

Looking to improve your customer service skills? In this course, customer service expert Vince Lopiccola teaches essential strategies to handle unreasonable customer demands effectively. Learn how to maintain professionalism when navigating difficult customer interactions using de-escalation techniques, active listening, and boundary setting. By the end of this course, you’ll be prepared to utilize practical strategies to enhance customer satisfaction and maintain composure in challenging situations.

This course was created by Madecraft. We are pleased to host this training in our library.

Company logo for Madecraft; the letter M configured as part of a printing press

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