Diffuse complex customer situations with the Retail Banking team at Standard Bank
Welcome to our programme! We are so excited to have you here.
Here at Standard Bank, we’re passionate about driving sustainable, inclusive growth across Africa. The kind of growth that will make a positive and lasting impact on all our lives. And we put Africa’s dreams, our clients’ dreams, and our people’s dreams at the heart of everything we do.
During this programme, you will get the opportunity to step into the shoes of a Standard Bank team member and complete tasks that replicate the work that our Retail Banking team does every day. You’ll learn how to manage client relationships and communications, as well as cross-selling and identifying creditworthiness.
We hope this program provides a great resource for you to up-skill and strengthen your resume as you explore career options and a potential career at Standard Bank!
All tasks, materials, companies, and people featured in this programme are simulated and entirely fictional. Any resemblance to real persons (either living or dead) or other real-life entities is purely coincidental.
This program is self-paced. It takes approximately 6-7 hours to complete.
Skills Learned:
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Managing customer relationships
Establish and promote a strong client relationship with an unhappy customer who wishes to open a bank account- Client Communication
- Relationship Management
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Conveying a regulatory requirement to a customer
Inform a new customer about customer due diligence, why it is carried out and the repercussions if it isn’t carried out properly- Research
- Client Communication
- Relationship Management
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Assessing customer creditworthiness
Gather key customer credit information to assess their creditworthiness- Identifying Creditworthiness
- Fact-Finding
- Client Communication
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Cross-selling to customers
Cross-sell products based on individual customer circumstances and needs- Cross-selling
- Client Communication
- Relationship Management
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Finish Line
