Develop innovative digital banking solutions and enhance customer experiences at Lloyds Bank as part of our UX Design Advanced program.
Welcome to the UX Design Advanced Program! We are thrilled to have you here.
Lloyds Banking Group is one of the UK’s leading financial institutions, committed to providing exceptional banking services and innovative digital solutions to its customers. With a rich history and a focus on customer-centricity, Lloyds Banking Group continually strives to enhance its offerings through cutting-edge technology and a deep understanding of customer needs.
During this program, you will get the opportunity to step into the shoes of a junior UX designer and complete tasks that replicate the work that our Digital Banking UX team does every day. You’ll learn key skills in:
Customer research and data analysisDesigning customer value propositionsCreating compelling presentationsEffective communication and stakeholder engagement
We hope this program provides a great resource for you to upskill and strengthen your resume as you explore career options and a potential career at Lloyds Banking Group.
This program is self-paced. It takes approximately 5-6 hours to complete.
Skills Learned:
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Intro & Scenario
Background context and your project team -
Researching Customer Spending Habits
Enhance Lloyds’ digital banking experience by uncovering insights into customer spending habits and proposing innovative solutions.- Data Analysis
- Critical Thinking
- Report Writing
- User Research Techniques
- Problem-Solving
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Developing a Customer Value Proposition
evelop a compelling Customer Value Proposition to showcase Lloyds’ digital banking solutions, leveraging research insights to connect with customer needs and differentiate in the competitive market.- Synthesising Research Data
- Strategic Communication
- Critical Thinking
- Presentation Skills
- Team Collaboration
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Designing the Presentation
Create a compelling presentation to clearly communicate Lloyds’ Customer Value Proposition, leveraging design and storytelling to engage stakeholders and drive alignment.- Data Synthesis
- Presentation Design
- Strategic Communication
- Visualisation and Data Representation
- Attention to Detail
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Presenting the Customer Value Proposition
Deliver a compelling presentation of Lloyds’ Customer Value Proposition, showcasing your communication skills and confidently responding to stakeholder feedback.- Oral Communication
- Public Speaking and Presentation Skills
- Defending Design Decisions
- Technical Proficiency in Presentation Tools
- Video Recording and Editing
