Welcome to Charm City Medical Center. We are an outpatient opioid treatment program in West Baltimore. We opened up about a year and half ago. We help clients facing substance abuse, psychiatric and mental health-related diseases/illnesses. We train our MAs on how to do everything on the job. We look for candidates who are ready to work in a fast-paced environment, have strong attention to detail, and can operate in a dynamic environment. Our MAs are a vital part of our organization, and the job description is listed below:
Patient Reception & Customer Service
- Welcome all patients and visitors professionally.
- Verify patient identity upon arrival.
- Determine the purpose of each visit.
- Check patients into the EMR/EHR.
- Maintain efficient patient flow throughout the clinic.
- Answer incoming telephone calls and patient inquiries promptly.
- Monitor clinic communication systems throughout the day.
- Provide appointment reminders and patient instructions..
Patient Intake & Registration
- Complete new patient registration.
- Verify demographic, insurance, and identification information.
- Create and maintain patient profiles in Methasoft.
- Capture and upload patient photographs.
- Complete Front Desk Intake procedures.
- Obtain electronic signatures for required documentation.
- Coordinate intake progression with physicians and counselors.
- Notify appropriate clinical staff of new patient arrivals.
Scheduling & Patient Coordination
- Schedule physician, counselor, therapist, nursing, and intake appointments.
- Coordinate same-day appointments whenever possible.
- Manage appointment reminders.
- Schedule follow-up visits.
- Monitor provider schedules for availability.
- Coordinate patient movement between departments.
- Place and remove dosing holds when patients attend appointments.
- Schedule missed counseling, therapy, and physician appointments.
Clinical Support
- Record patient vital signs during intake.
- Perform urine drug screen collections.
- Conduct observed and non-observed collections as required.
- Prepare, label, document, and refrigerate specimens.
- Upload drug screen documentation into Methasoft.
- Maintain urine tracking logs.
- Coordinate laboratory specimen shipments.
- Assist nursing staff with patient flow and operational support.
- Prepare clinical supplies as needed.
Patient Monitoring & Case Coordination
- Review patient alerts and flags during every check-in.
- Create, update, and resolve patient flags.
- Document absences and missed appointments.
- Coordinate required follow-up visits.
- Ensure patients complete required counseling, physician, and treatment appointments.
- Assist with patient re-engagement after absences.
- Support continuity of care through interdisciplinary communication.
Insurance & Compliance
- Perform daily EVS eligibility verification.
- Update insurance information.
- Coordinate insurance follow-up for ineligible patients.
- Fax required regulatory documents to partnering clinics.
- Maintain HIPAA compliance at all times.
- Secure confidential patient records.
- Maintain accurate electronic documentation.
Administrative Operations
- Complete daily opening procedures.
- Complete daily closing procedures.
- Monitor clinic equipment and report operational issues.
- Process incoming and outgoing faxes.
- Organize patient documentation.
- Maintain operational logs and tracking spreadsheets.
Collaboration
- Coordinate with physicians, nurses, counselors, therapists, HR, billing, and administration.
- Communicate patient concerns promptly.
- Support clinic workflow improvements.
- Participate in team meetings and operational initiatives.
- Maintain a patient-centered, collaborative work environment.
