The Loan Doc & Proc Intmd Assoc Ayst is a developing professional role which integrates in-depth specialty knowledge with a solid understanding of industry standards and practices; demonstrates good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses’ core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. Individual must be accountable, ethical, results oriented, trust worthy, and credible.
- This role will manage preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process
- Activities will include independently processing and closing loans within a complex loans operation environment
- Integrates a solid understanding of industry and business standards and practices of loan documentation processes
- Deals with most loan-related problems independently and has some latitude to resolve complex issues, where expertise is required to interpret against policies, guidelines or processes
- Applies judgment when interpreting data, preparing reports, and presents findings to management
- Makes resolution recommendations based on identified trends and facts
- Designs and analyzes complex reports often related, but not limited to loan documentation processes to satisfy management requirements and support/control activities
- Participates in and supports the implementation of projects and process improvement initiatives
- Interprets data and makes recommendations for the launch of new products/ services and upgraded platforms that loan documentation/processing functions
- Demonstrates a understanding of the loan documentation processes to identify policy gaps and formulate policies to support the streamlining of related work processes.
- Minimizes risk to the bank through a solid understanding of procedural requirements – provides solutions to reduce errors, and to adhere to audit and control policies. Servers as a checker for systematic transactions as a last line of defense.
- Timely escalation and resolution of all inquiries and issues related to loan documentation.
- Applies a solid understanding of how the team and area integrate with others in accomplishing the objectives of the sub-unit
- Provides informal guidance and/or on-the-job-training to new team members
- Works closely with own team and internal stakeholders in order to meet client needs
- Has direct interaction with external customers to disseminate or explain information
- Individuals who are emerging as an expert in a specific skill set, business area or product but who remain focused primarily on daily execution
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Skills: Must have
- Previous knowledge of Business Processes, Systems and Tools used in the Loan Process
- Advanced knowledge of Loan Processes and Procedures
- Significant knowledge of managing, preparing and reviewing loan documentation
Skills: Prefer to Have
- High level knowledge of Loan Products and Loan Services
- Comprehensive Knowledge of risk types, policies and control measures and processes
- Knowledge of compliance with applicable laws, rules and regulations, and adhering to Policies
- Previous expertise of use of evaluative and ethical judgment to make decisions
- Understanding of Identifying, mitigating, resolving, managing and escalating risks and issues
- Ability to view multiple perspectives, prioritize, adapt and multi-task
- Fundamental ability to think strategically, considering the end-to-end, adjacent impacts to the broader system; to formulate strategies and innovate
- Reasonable ability to analyze and think critically and conceptually and interpretively to solve problems. Includes ability to identify opportunities, assess needs, conduct qualitative and quantitative analyses, synthesize insights and provide recommendations.
- Effectively communicate (written and verbal) and present with diplomacy;
- Ability to build and manage relationships through advising, collaborating, influencing, negotiative and persuading.
Skills: Nice to have
- Moderate knowledge of accounting principles and accounting practices (e.g. US GAAP)
- Basic awareness of the industry, competitors and trends
- Moderate knowledge of Financial Products, such as Cash Management, Treasury, the Trade Lifecycle
- Ability to plan (long-term, medium-term and short-term), create and manage budgets and reduce expenses / save costs
- Ability to manage, improve, and design processes and standard operating procedures, including managing KPIs and SLAs to monitor and enhance service quality and process integrity.
- Previous experience for Implementing projects for system Implementation, technology enhancements through project management and coordination skills
- Previous experience of Leading, managing accountability and managing complexity;
- Ability to coach, facilitate and guide to achieve results
- 0- 2 years relevant experience
- Can work well under pressure and multi-task with a sense of urgency
- Proactive to escalate issues and drive change on process
- Deliver results and able to meet tight deadlines
- Ability to collaborate with team members within and outside of own team
- Bachelor’s/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.