GENERAL STATEMENT OF DUTIES:
Operates a multi-line telephone system, greets Government Center visitors and does related work as required.
DISTINGUISHING FEATURES OF THE POSITION:
Customer service, professionalism and the ability to create positive experiences for visitors and callers is of utmost importance. Responsible for clerical work involving the operation of a multi-line telephone system. The work is performed in accordance with prescribed procedures outlined by the Administrative Systems Director.
EXAMPLES OF WORK: (Illustrative Only)
- Answers incoming calls using a multi-line telephone system, directing calls to the appropriate offices;
- Acts as receptionist at the Government Center, greeting visitors and directing them to proper offices;
- Gives general information in response to public inquiries;
- Assists with envelope stuffing and proofreading newsletters, flyers and other City publications;
- Retrieves messages left on voicemail and reports to proper office;
- Maintains a current record of changes in office and personnel in order to route incoming calls to the appropriate officials;
- Maintains current record of calendar events, meetings and activities being held in Government Center conference rooms;
- Trains relief telephone operators;
- Performs related work as required;
- Regular and predictable on-site attendance required.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Good knowledge of and skill in the operation of a telephone system; Computer literacy and ability to use common office software such as email and Microsoft Word; Ability to deal effectively with the general public and City staff; Ability to accurately and effectively communicate details such as dates and directions in both verbal and written formats; Knowledge of office terminology and proper usage of English grammar; familiarity with office procedures and equipment; some knowledge of business arithmetic; Ability to understand and follow simple oral and written directions; excellent hearing; mental alertness; clerical aptitude; tact and courtesy.
ACCEPTABLE EXPERIENCE AND TRAINING:
Some experience as a telephone system operator and high school diploma or equivalent; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.
