Job Title: Virtual Customer Service Representative, Insurance Agency
Location: Remote/Virtual
We are currently seeking a highly motivated Virtual Customer Service Representative to join our team at an insurance agency. In this role, you will serve as the first point of contact for customers who call into our agency with inquiries.
Responsibilities:
-Provide superior customer service to customers who call in
-Gather information from clients and accurately document it in our database
-Analyze customer inquiries and provide timely resolutions
-Maintain knowledge of insurance policies and regulations
-Follow up with clients as needed to ensure satisfaction
Qualifications:
-Familiarity with the insurance industry is a plus
-Ability to remain professional and courteous in challenging situations
-Strong organizational and communication skills
-Excellent phone manner and computer proficiency required
To apply for this position, please send in your resume.
We look forward to hearing from you!
