Case Manager / Social Worker Intern

POSITION TITLE: Case Manager / Social Worker Intern for Fall 2025 Semester

Hours: 20-29 hours per week during the fall semester, schedule is flexible around coursework; opportunity could be extended into another semester and/or lead to full-time employment upon graduation. This is a paid internship at $12.00 per hour.

Reports To: Director of Personal Support Services

Job Summary:

Position is ideal for a student who is pursuing a Bachelor’s in Social Work to gain a broad range of practical work experience. The agency has partnered with local universities for over 15 years and has helped candidates successfully develop and further their professional careers. College course credit may be available for the internship experience. Our offices are conveniently located close to both East Tennessee State University and Milligan University. Hours of operation are 8 am to 5 pm Monday through Friday.

This position includes assisting the Director with managing service plans for PSS clients and coordinating with Adult Protective Services and Personal Support Assistants (PSAs). Home visitation of PSS clients and semi-annual assessments.

Essential office function: maintain case files; word processing, data entry, forms and presentations development, mailing, and scheduling.

Responsibilities:

1. Assist with intake, processing, and tracking of all referrals made by APS or other sources.
2. Assist with scheduling, attendance, and reports of monthly meetings with APS Counselors and PSAs to discuss client service plans and coordinate PSS services.
3. Opportunity for shadowing of In-home reassessment of all client cases not done by APS at least every 6 months. Visitation of clients in the home as necessary and completion of documents, including surveys, applications, assessments, and termination forms.
4. Learn about monitoring PSS operations, including the execution of the Plan of Care, efficiency of service plans, training needs of PSS staff, and special projects as assigned.
5. General office duties include: maintaining case files; word processing, data entry, forms and presentations development, scheduling, faxing, filing, answering the phone, photocopying, and preparing mailings for Personal Support Services Programs.
6. Abide by policies and procedures as outlined in the FTHRA Personnel Policy Manual, SSBG Program Standards Manual, and Department Policy Manual.
7. Adhere to the work schedule provided.
8. This list of duties and responsibilities is not inclusive, and other duties may be required.

Experience and Education:

Working toward completion of at least 2 years of college or an Associate’s degree.

MINIMUM PHYSICAL REQUIREMENTS:

1. Normal vision and hearing or corrected vision/hearing to within normal limits
2. Be able to spend much time seated, either in front of the computer or in meetings.
3. Movement around the building will be necessary to monitor the work of others, to attend meetings, or to assess the condition of the facility and equipment.
4. Able to stoop and bend while filing, cleaning, etc.
5. A high level of physical and emotional health is required to cope with periods of high stress and working hours.
6. Able to access clients’ homes that may be non-ADA compliant.
7. Cognitive abilities must be unimpaired.

First Tennessee Human Resource Agency (FTHRA) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, or any other characteristic(s) protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities (EOE M/F/V/D/DFWP)

All applicants are drug screened upon being made a contingent offer of employment. All employees are subject to random drug screens. Applications accepted at FTHRA.Org or at application kiosk located at FTHRA Corporate Office, 704 Rolling Hills Drive, J.C., TN 8:30 a.m. – 4:30 p.m., M-F, DEADLINE TO APPLY: Open Until Filled. “Equal Opportunity Employer.”.

NOTE: We cannot accept resumes that are unaccompanied by a fully completed FTHRA application.

NOTICE: This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

IMPORTANT NOTE: If you have difficulty submitting your application through our online system, please send an email detailing the issues you are having so we can inform our provider, and the problem can be quickly resolved. Please do not submit your resume or application via email; it will not be accepted as a valid application.