Position Summary :
The Shift Lead provides exceptional customer service, maintains product knowledge, supports store operations, and contributes to sales growth
Key Responsibilities
- Deliver outstanding customer service
- Educate customers on products and promotions
- Meet individual sales expectations
- Process transactions accurately
- Maintain store cleanliness and presentation
- Receive and stock merchandise
- Assist with inventory counts
- Follow compliance and verification procedures
- Resolve customer concerns professionally
- Participate in training and team meetings
- Perform other duties as assigned
KPIs (Key Performance Initiatives)
- Individual sales performance
- Average transaction value
- Units per transaction
- Customer satisfaction feedback
- Attendance and punctuality
- Compliance adherence
- Inventory count accuracy
- Training completion rate
Benefits
Five (5) PTO (Paid Time Off) days per calendar year
Three (3) sick days paid per calendar year
After 90 days of employment:
Medical, Vision, Dental are offered through BCBS currently
Life and AD&D will be 100% company paid
Standard Language for All Positions
Reporting Structure: Reports directly to assigned supervisor.
Work Environment: Retail, office, warehouse, and field environments as applicable.
Physical Requirements: Ability to sit, stand, walk, lift, bend, and perform job-related duties as required.
Disclaimer:
This job description is not intended to be an exhaustive list of all responsibilities, duties, or qualifications associated with the position. Responsibilities may change based on business needs. Employees are expected to perform other duties as assigned by management.
