JOB TITLE: Inside Technical Sales Specialist
DEPARTMENT: Sales
REPORTING RELATIONSHIPS: Vice President – Sales & Marketing
JOB CLASSIFICATION (FULL TIME OR PART TIME): Full time
FLSA STATUS (EXEMPT OR NON-EXEMPT): Non-exempt
DATE: 11/14/2025
Summary/Objective
The primary function of this position is to respond to technical inquiries from customers and sales channels. Prepare quotes for technical product lines. Support sales team and customers by tracking orders and providing answers to technical questions on assigned product lines. Provide post sales technical support. Act as a liaison between the customer and OSI sales management on issues regarding technical and commercial information.
Essential Functions and Responsibilities
- Advance relationships with all sales channels in a designated territory to grow OSI’s business through selling of standard, modified standard and engineered products
- Growth Incentive plan available at conclusion of training period.
- Provide price and delivery information through all sales channels to our customers
- Issue written quotes as requested by sales and customers and follow up on open quotes at regularly scheduled intervals
- Perform contract review on customer purchase orders prior to order entry.
- Update customer database information for each customer contact
- Respond to general customer inquiries such as requests for information pertaining to invoice copies, order acknowledgements, RMA’s, shipping information, etc. using established internal procedures
- Ability to chat with customers through website portal
- Promote OSI through email and/or phone outreach to existing and past customers
- Carefully follow all company published guidelines for Export Control
- Utilize Customer Relationship Management (CRM) software for quoting and marketing functions.
- Proactively identify potential problems and take corrective actions
- Perform related duties as assigned
Supervisory Responsibility
This position has no supervisory responsibilities.
Qualifications
- Associate’s or Bachelor’s degree in Electrical Engineering or comparable technical degree and 2 years’ experience in the sale of power measurement devices or an equivalent combination of education and experience.
- Highly motivated
- Ability to multi-task, prioritize and manage time effectively
- Strong selling skills
- Knowledge of industry, products and applications
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional overtime may be required.
Travel
Travel requirements include the ability to travel as required to meet with customers and attend trade shows. Approximately 5% travel annually.
Physical demands and work environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Physical demands: continuous use of hands through manual dexterity such as grasping, reaching, handling, feeling, typing; prolonged periods of standing, bending, sitting, kneeling, pushing, pulling; stooping; confined/restricted work space; lifting up to 40 pounds occasionally; vision abilities required by this job include close vision.
- Work environment: While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; routinely uses standard office equipment such as computers, phones, photocopiers, and other office equipment. This role may occasionally use hand tools or power tools. The noise level in the work environment is usually quiet to moderate.
Work Authorization/Security Clearance
Due to implementation and continuance of government contracts, U.S. citizenship or naturalized citizenship is required for every job within the organization. Ohio Semitronics, Inc. participates in the e-Verify process which confirms authorization to work in the United States.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
