Job Description – Service Technician
DEPARTMENT: Field Operations
REPORTS TO: Area Service Manager
FLSA: Non-exempt (Hourly)
Why You Should Join Us!
- A comprehensive health plan that includes medical, dental, and vision coverage to ensure you and your family have access to the care you need
- A 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goals
- Other fringe benefits including Birthday & Anniversary bonus, company-wide discounts, legal services, short & long-term disability, etc.
- Positive work environments that offer work/life balance and professional growth
- Mission-driven work making a global impact with local roots
- The opportunity to have hands on work experience with industry leading, innovative technology
Position Summary
The Service Technician is responsible for installing, servicing, and troubleshooting alcohol monitoring devices while maintaining a safe, organized work environment and delivering excellent customer service.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Installation, servicing, troubleshooting, and removal of all alcohol monitoring devices
- Fulfill daily operational duties of assigned facility which include:
- Operate a clean, organized and hazard free work environment
- Conducts training sessions covering use of products to customers
- Maintain a positive and caring atmosphere for customers and employees
- Consistently perform monthly inventory audits
- Assist other shops in surrounding area when applicable
- Management of daily hours, ensuring 40 hours or less weekly
- Correspondence with management and/or lead technicians when challenges are presented
- Maintain the integrity, confidentiality, and security of client information
- Adherence to all state and federal rule, regulation and statute
- Any other duty, as assigned
Qualifications
- High School Diploma or equivalent
- 1 years’ experience with 12V
- 1 years’ experience in a customer service role
- Basic computer skills
- Strong written and verbal communication skills
- Detail orientation
PHYSICAL DEMANDS
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is required to sit, kneel, and stand regularly while installing alcohol monitoring devices into tight spaces.
- The employee frequently is required to walk, reach or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Overtime is limited but required occasionally, and continuous interruptions require flexibility and a willingness to modify plans and behavior when necessary.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.
