Position Objective: Supports the Museum’s mission by providing excellent customer service to enhance the customers’ retail experience and maintaining strongoperational protocol to protect the Museum’s assets.
Qualifications
Required
- A demonstrated passion for customer service
- Ability to accurately handle cash, charge, check, and gift card transactions
- Basic knowledge of computer systems
- Ability to standfor up to 9 hours
- Ability to maneuver around sales floorand stock room including repetitive bending, prolonged standing, twisting, and climbing
- Ability to lift40 pounds
- Flexible schedule with weekend and potential evening work
- Additional duties as needed
Desired
- Sales/RetailExperience
- Spanish Fluency
- Visual Merchandising Experience
- Familiarity with Counterpoint
Responsibilities
- Provides exemplary customerservice to all guests accordingto accepted servicestandards.
- Knowledgeableabout current productlines and communicates product information to customers.
- Knows and adheresto all policies and procedures, such as openingand closing, receiving, and maintaining inventory, cash register operations, and other administrative duties.
- Assists the RetailOperations Manager, RetailOperations Assistant Manager,and Lead Retail Operations Associates in carrying out all necessary store tasks.
- Knows and ensuresthat Museum policiesand procedures are followed.
- Knows and adheresto all merchandising standards with high attentionto detail.
- Always demonstrates adherence to Museum safety procedures.
- Engages with Museum visitors in a positive and helpful way to support an enjoyable and safe guest experience.
- Prioritizes the Museum’s values of inclusion and kindness in all interactions with staff, volunteers, and guests.
- Additional duties as needed