The Sr. Counselor-Outreach is responsible for coordinating all services and helping to ensure that the customer is making meaningful progress toward enhancing education skills, preparing for, finding, and retaining employment.
Four (4) Sr. Counselor-Outreach positions are available: Employment and Education Specialists (2) and Community Resource Administrators (2). All positions are located on-site in Memphis, TN.<br />Essential Duties and Responsibilities:
– Conduct regular one-on-one or group training sessions for existing providers, necessitating travel.
– Attend and actively participate in recruitment events to attract new providers to the program.
– Handle escalated provider issues efficiently and effectively.
– Address urgent concerns related to high visibility providers, ensuring swift resolutions.
– Offer ongoing support to designated providers as assigned.
– Collaborate with client, fellow contractors, and stakeholders to communicate and implement – operational policy changes.
– Stay updated on project details and changes.
– Extensive travel is an inherent part of the role.
– Fulfill additional assignments as directed by management.<br />- Must be able to travel within Shelby County, TN with own transportation (eligible for mileage reimbursement)<br />Minimum Requirements:
– High school diploma or GED required and 4+ years of relevant professional experience required, or equivalent combination of education and experience.<br />- Self starter
– Child Support experience
– Community outreach experience
– Case management experience
– Public speaking experience