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Job Description
First level: Communications Operator III
Answer emergency and non-emergency telephones. Operators must listen accurately and record the information provided by citizens, police, fire, and medical personnel and be able to accurately relay this information to the appropriate person often called upon to make decisions quickly, accurately, and effectively.
General Description of Duties
Answer emergency and non-emergency telephones. Operators must listen accurately and record the information provided by citizens, police, fire, and medical personnel and be able to accurately relay this information to the appropriate person often called upon to make decisions quickly, accurately, and effectively. Must be self-motivated and work well as a part of a team. To be successful you must be able to perform multiple tasks, at times under stressful conditions. As a condition of continued employment, the 9-1-1 Public Safety Telecommunicator Training Program must be completed, and the Florida Certification exam must be passed within 11 ½ months of appointment to the position. The position requires shift work – 24 hours per day/7 days per week, including weekends and holidays. Work assignments also during hurricane, evacuation, or other states of emergency. 12-hour shifts assigned to either Day Shift (0700-1900) or Night shift (1900-0700). Shift bid is once per year based on seniority.
Minimum Requirements
- High School Diploma or equivalent. An applicant who does not possess at least sixty (60) college credits from an accredited institution must successfully complete the Wonderlic Basic Skills Test and achieve a score of 248 or higher in Verbal Skills and 241 or higher in Quantitative Skills (math).
- Must be 18 years of age.
- If eligible must pass Oral Board interview.
- Must be able to type 40WPM
- If selected must submit to a complete background investigation, polygraph, psychological evaluation and medical and found to be of good moral character.
- Must adhere to the Sarasota County Sheriff’s Office Drug Free, Tobacco Free and Grooming and Appearance policy.
Additional Information
Training:
Upon successful completion of the hiring process Communications Operator III (Call Taker) training will begin with a 6-week Academy (classroom style) to include 1 week of EMD/EFD certification training and 16 weeks of field training.
Please note: 8-hour shifts/40-hour work week during 6-week academy only.
Certifications:
During the first year of employment Operators will receive certifications in the following:
- 9-1-1 Public Safety Telecommunicator Florida Certification
- Emergency Medical Dispatch Certification (EMD)
- Emergency Fire Dispatch Certification (EFD)
- CPR Certification
- FCIC/NCIC Certification
SCSO is an Equal Opportunity Employer