Surf & Sand Resort, Laguna Beach is proudly a part of JC Resorts, a proven leader in the management and operation of golf and resort properties since 1971. We are located directly on the beach in the heart of Laguna and have been part of the local history since 1948. We are looking for passionate individuals, empowered to create wow moments and lasting memories for every guest, every time. As a family owned business, we treat people like lifelong friends and believe in the personal touch.
In addition to working in the most beautiful oceanfront location in Laguna, we offer competitive and progressive benefits including complimentary meals.
Join our team of friendly, engaging, professionals who love the Hospitality Industry and want to share it with our guests.
To complete an APPLICATION please click on the following website: https://www.surfandsandresort.com/careers or contact the Human Resources office direct line 949-376-2764 anytime Monday – Friday, 8:30 am – 5:00 pm for additional information.
ESSENTIAL PURPOSE: To attend to arriving and departing guests to check them into or out of their hotel rooms and handle any special requests, acting at all times in a professional and sincere manner.
The expected base wage range for this position is: $16.30 to $20.50 per hour. This position may be eligible for additional compensation according to the Company’s policies, as they may be amended from time to time.
ESSENTIAL DUTIES:
• To understand and respond to all guest needs and requests in a timely and professional manner.
• To follow all specified procedures to properly conduct Front Desk business, including registering guests and assigning rooms; completing group preregistrations and key packets; blocking room assignments and reservations; preregistering VIP’s, comp rooms, and special attention guests; processing adjustments and check-outs; answering telephones; handling cash, credit, and check cashing transactions; filing room keys; handling mail and messages for guests; and transferring all necessary information to the next shift.
• To be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current rate structures and sales strategies; current special rates and restrictions; types and location of room and suites available; and service, costs, hours, and location of all hotel amenities, facilities, and outlets.
• To develop and maintain a working knowledge of the local area, to be able to provide hotel guests, as requested, with information regarding location, cost, and hours of operation of local services, facilities, and points of interest.
• To maintain awareness of current business level, and to be familiar with all functions of the PBX and Reservations areas, in order to be able to assist, as needed, in these functions. To satisfactorily resolve guests’ complaints and problems, referring to Front Desk management as needed.
• To understand how to utilize software related to Front Desk operations such as Opera, HotSOS, Zingle, Flock, Alice Saflok and any other necessary software.
• To be completely familiar with hotel emergency procedures, and provide calm, reassuring assistance to guests and fellow employees in the event of an emergency.
JC Resorts: Hiring Disclosures
JC Resorts is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”) and applicable state and local laws. It is the Company’s policy not to discriminate against any qualified individual with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, JC Resorts will provide reasonable accommodations to an individual who has made JC Resorts aware of his / her disability, unless doing so would cause an undue hardship to JC Resorts. If you are an applicant and need a reasonable accommodation when applying for job opportunities at JC Resorts, please contact the Human Resources Department at the property for which you are applying or call 855-318-8947. If you would like to request a reasonable accommodation to utilize JC Resorts’ online employment application, please contact accessibility@jcresorts.com.
JC Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military or veteran status, or any other basis protected by applicable law.
JC Resorts will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if JC Resorts is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.
JC Resorts will collect personal information from you or about you to assess your qualifications and eligibility for employment, and to perform similar human resource functions. If you would like to learn about the information we collect and how it is treated, you can view the JC Resorts privacy policy. Under California law, residents of California also have various rights regarding their personal information. You can also learn more about these rights in the JC Resorts privacy policy.