Explore a day in the life on the client service team at BNY Mellon
Welcome to our program! We are so excited to have you here!
You are invited to participate in the Forage Virtual Job Simulation, an entirely voluntary exercise designed to acquaint you with BNY Mellon. At the completion of the simulation, you will have a better understanding of the types of challenges individuals working at BNY Mellon regularly encounter, will receive a certificate of completion, and will be ready to interview with BNY Mellon, should you choose to do so. This exercise is wholly for your benefit and your results will not be shared with BNY Mellon or with any third-party. As such, compensation is not provided.
Enjoy, and good luck!
This program is self-paced. It takes approximately 2 hours to complete.
Skills Learned:
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Program Scenario
Meet your team and learn about your project- Understanding the brief
- Meeting your team
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Logging Client Issues
Use your knowledge of ECRM to log and escalate an issue for the client- Sense of Urgency
- Communication
- ECRM
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Documenting Issue Resolution
Identify solutions for the client and accurately write up a call report- Client Specificity
- Curiosity
- Relationship Management
