Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan solutions and consulting expertise to plan sponsors and the advisors who serve them. As a provider and partner, Newport is independent, experienced, and responsive.
Job Summary: Perform duties to ensure all retirement transactions are processed timely and accurately, working within the limits of standard practice.
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Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Completion of daily recordkeeping Operations processing volumes and related tasks in accordance with Newport service level agreements
- Completes Quality Assurance work flow steps for transactions as required in the work flow system
- Works cross functionally to maintain reconciled positions within the Trust/Custodial accounts
- Understands plan setting requirements and specifications to identify potential transactional issues
- Maintains data within the recordkeeping and ancillary systems
- Utilizes custodial and ancillary systems as required
- Pursues resolution of aged items with internal departments and service partners
- Researches and resolves any issues that occur through the client and/or client service managers
- Manages multiple tasks effectively by balancing high productivity with excellent service quality
- Adheres to all Newport standard operating procedures and controls
- Works in a fast-paced, dynamic environment with a high degree of urgency and accuracy
- Regular, reliable and punctual attendance
Management Responsibilities: None
Required Education, Experience and certificates, licenses, registrations
- 1+ years of experience in a corporate environment
- Strong MS Office skills to include Excel
Preferred (but not required) education or skills for this role are
- Bachelor’s degree in a business related field
- 2+ years of experience working in a related position in the retirement services sector
- Prior experience with Relius and/or DST/SS&C TRAC recordkeeping administration system
- Familiarity with trading and cash reconciliation concepts
Competencies:
- Teamwork
- Client Focus
- Critical Thinking
- Time Management
- Resilience
- Attention to Detail
- Planning and Organizing
- Written and Verbal Communications
- Collaboration
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
TRAVEL: Up to 5%
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For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.
At Ascensus, we aspire to make a difference for others. We are a technology-enabled services company that helps people save for a better future through our network of institutional, financial advisor, and state partners. Our culture is guided by sound principles, is committed to high standards, operates with transparency, and welcomes diversity—housed within our Core Values: People Matter. Quality First. Integrity Always.®
Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws (“Protected Status”).