In this course, customer service expert Stacy Sherman shows you how to foster strong frontline worker experience so that your agents and other frontline staff can deliver value and engender customer loyalty. Learn how to identify challenges that impact frontline worker effectiveness. Explore hiring strategies for contact center and other frontline roles, as well as how to build positive relationships with your frontline workers from day one. Find out how to elevate frontline worker performance through intentional training and development and prepare frontline workers for future leadership. This course equips you with a blueprint to connect frontline worker experience to customer experience, so that you’re focused on doing right by your teams and your customers.
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