In this course, develop your skills to adopt a customer-centric mindset that drives business growth. Expert Robbie Kellman Baxter teaches you how to serve the whole customer to maximize satisfaction, retention, and customer lifetime value. Learn how to apply a service mindset to de-escalate situations and improve KPIs, deliver and quantify customer-centricity through measurement best practices, and respond to challenges that arise when providing customer-focused service. Plus, Robbie shows you how to recognize and pursue roles in highly customer-centric organizations. Join Robbie in this course to get practical guidance in the four key areas of developing a service mentality and build the skills to focus on customers and boost your service performance.
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